Case Study: Dubai Islamic Bank

Grow wallet share.

Build a truly innovative loyalty program.


About this case study

Finding itself in an increasingly competitive environment, Dubai Islamic Bank decided to differentiate its offering with a new loyalty initiative. The bank surveyed its options in 2008 and began reviewing providers whose solution fulīŦlled the required capabilities. A key requirement was that the new loyalty program integrate seamlessly with Dubai Islamic Bank’s new universal core banking system.

In reviewing the market for solution vendors in the loyalty space, we found that Zafin’s solution provided us with the most flexibility to meet our current needs, while also providing a platform that can easily meet our future business needs. Their enterprise wide loyalty approach and capabilities are directly in line with our strategic objectives to offer unique and convenient banking solutions to our customers.

Dr. Adnan Chilwan – Chief of Retail Banking, Dubai Islamic Bank

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